Discussion topic: Cut off from 3-9 pm
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Message posted on 14 May 2025 09:08 AM
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							Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
Sky city off every day my service from 3-9 pm
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Message posted on 14 May 2025 09:09 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
Every they the cut off the service at the same time from 3-9 pm and they said I need I new router, Seriously
Message posted on 14 May 2025 09:10 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
The Customer Service is not exist, they answer drafts
Message posted on 14 May 2025 09:11 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
@Pda1965 I doubt Sky are cutting you off as you claim. There just would be any logical reason for them doing so.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 14 May 2025 09:12 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
They said no problems in your area and every day is at the same time, what do you think?
Message posted on 14 May 2025 09:21 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
@Pda1965 If it happens at the same time every day then it suggests something locally is interferring with your service, it doesn't mean that Sky are cutting you off, there would be no reason why they would do so.
Message posted on 14 May 2025 10:56 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
@Pda1965 You should just post the url that you are trying to get to at those times, unless it is your whole broadband that is off between those periods....
Message posted on 14 May 2025 11:12 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
It's completely cut off you cannot connect, the router is without internet
Message posted on 14 May 2025 11:53 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
@Pda1965 What hub do you have from sky, and what is also the service that you have purchased?
Message posted on 14 May 2025 11:57 AM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
I don not think that this is relevant. The problem is suddenly is happening this week that every day at 3 till 9 I don't have any conexion, no internet, nothinat all and after that it's working nicely
Message posted on 14 May 2025 12:01 PM
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							Re: Cut off from 3-9 pm
						
					
					
				
			
		
	
			
	
	
	
	
	
@Pda1965 Just call sky then!
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