16 Jan 2025 08:11 PM
Hello
I switch my provider for Broadband, leaving sky as now I have a Credit for Cancellation of Sky Broadband.
I'm not going to use Sky anymore so I can't use the credit in my next bill.
I'm asking for a refund in my bank account.
How can I claim it, please?
I can't find anywhere who to contact.
Thanks
16 Jan 2025 08:22 PM
Posted by a Superuser, not a Sky employee. Find out more@VS5 You have 2 options for a refund, you can either call customer service and have them action the refund or we can escalate your post to the comminuty team here who can action it(both ways would take 3-5 days for it to hit your account).
Let us know if you want the community team to contact you.
16 Jan 2025 08:25 PM
Thanks for your reply
If you can escalate it I would appreciate it
16 Jan 2025 08:27 PM
Posted by a Superuser, not a Sky employee. Find out more@VS5 Consider it done, it will probably be tomorrow now when they contact you, it will either be via private message or a chat bubble on screen(towards the bottom of the screen), once they make an invite to chat it remains open for 48 hours.
17 Jan 2025 11:31 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent VS5 an invite to chat.
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