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Discussion topic: Credit after switch Broadband provider

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This message was authored by VS5 This message was authored by: VS5

Credit after switch Broadband provider

Hello

I switch my provider for Broadband, leaving sky as now I have a Credit for Cancellation of Sky Broadband.

I'm not going to use Sky anymore so I can't use the credit in my next bill. 

I'm asking for a refund in my bank account.

How can I claim it, please?

I can't find anywhere who to contact.

Thanks

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Credit after switch Broadband provider

Posted by a Superuser, not a Sky employee. Find out more

@VS5 You have 2 options for a refund, you can either call customer service and have them action the refund or we can escalate your post to the comminuty team here who can action it(both ways would take 3-5 days for it to hit your account).

Let us know if you want the community team to contact you. 

VS5
Topic Author
This message was authored by VS5 This message was authored by: VS5

Re: Credit after switch Broadband provider

Thanks for your reply

If you can escalate it I would appreciate it

This message was authored by daveNOS This message was authored by: daveNOS

Re: Credit after switch Broadband provider

Posted by a Superuser, not a Sky employee. Find out more

@VS5 Consider it done, it will probably be tomorrow now when they contact you, it will either be via private message or a chat bubble on screen(towards the bottom of the screen), once they make an invite to chat it remains open for 48 hours. 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit after switch Broadband provider

Posted by a Sky employee

Thanks for escalating this. We’ve sent VS5  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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