Credit after switch Broadband provider

[VS5]

Hello

I switch my provider for Broadband, leaving sky as now I have a Credit for Cancellation of Sky Broadband.

I'm not going to use Sky anymore so I can't use the credit in my next bill. 

I'm asking for a refund in my bank account.

How can I claim it, please?

I can't find anywhere who to contact.

Thanks

[daveNOS]

@VS5 You have 2 options for a refund, you can either call customer service and have them action the refund or we can escalate your post to the comminuty team here who can action it(both ways would take 3-5 days for it to hit your account).

Let us know if you want the community team to contact you. 

[VS5]

Thanks for your reply

If you can escalate it I would appreciate it

[daveNOS]

@VS5 Consider it done, it will probably be tomorrow now when they contact you, it will either be via private message or a chat bubble on screen(towards the bottom of the screen), once they make an invite to chat it remains open for 48 hours. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent VS5  an invite to chat.

[CharlotteStaz]

I have the same issue, please could I be advised on how to receive payment of my credit. Thank you