Crap internet all the time.

[Oxborough]

Hi been with sky over 15 years and my internet is shocking and always has been and your defence is im far away from the main box, but I pay for superfast which I don't receive, every evening I can't watch netflix or use my phone properly because my Internet is so crap and in sick of it, I asked when I can cancel and it's not until April 2025 so months of crap internet ahead, every time I do I test it says nothing is wrong but clearly there is an issue and I'm tired of sky fobbing me off.

[Chrisee]

@Oxborough you are notvtalking to Sky by posting in the forum but unfortunstely Sky are not "fobbing you off" but telling you the truth. Speeds that a copper phone line can provide depends on the length of thst line to the czbinet. If you would like independent advice post your Sky hub's connection stats see Find your Sky Broadband router statistics

Things change when your home has a full fibre connection as those deliver the speed you buy. However Sky have no control overcwhen Openreach will run fibre to your home.

[JanC19]

I have exactly the same issue. 

I am nearly at the end of my contract and I won't be renewing. I don't think they will care much but I have found better providers in my area who are also cheaper. I can't say I'll miss the channels either, most of them are repeats and you can watch them on other streaming services. 

[Longgaman]

Yes it is rubbish and does not reach the minimum guaranteed speed.

[TimmyBGood]

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@Oxborough wrote:
 my internet is shocking and always has been and your defence is im far away from the main box, but I pay for superfast which I don't receive

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'Superfast' is a marketing name, defined by Ofcom as a technology with a theoretical potential to deliver over 30Mbs subject to the reality imposed by fundamental physics as demonstrated in the graph above.