Broadband contract

[WELLINGTON2]

I rejoined sky and all people who assisted me promised that they are going to deal with my previous provider im still contracted with and now i am paying 2 providers. Please help resolve this issue ASAP.

[Daniel0210]

@WELLINGTON2 

Have you paid your old provider? You, the customer pays the early termination fees and Sky subsequently reimburses you by way of a credit being added to your Sky account. 

Sky will credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer 

[caesarome]

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@WELLINGTON2 wrote:

i am paying 2 providers. Please help resolve this issue ASAP.

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Are you saying that your service with your other provider hasn't been cancelled when you used the switching service to sign up and move to Sky ?

[WELLINGTON2]

I was ill advised. I specifically mentioned that i am with another provider and they said its gonna be taken care of and for 2 months i been paying 2 providers, unknowingly. Infact, first month i called sky and the guy said it was taken care of. Nothing has changed yet

[caesarome]

Have you spoken to your previous supplier to tell them that you are now with Sky because if Sky haven't sorted it that should be your next step.

[WELLINGTON2]

Many thanks