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Discussion topic: Sky Max router not showing in app!

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This message was authored by Hellaton This message was authored by: Hellaton

Sky Max router not showing in app!

My sky max router will not set up in the app, meaning I can not use the pods so my internet is so poor I can't watch live tv nor use any device outside of the one room where the WiFi works. Please can someone escalate this. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Max router not showing in app!

Posted by a Superuser, not a Sky employee. Find out more

@Hellaton sorry you will have to call in as the escalation team is not fully available this weekend due to suckness.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Hellaton
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This message was authored by Hellaton This message was authored by: Hellaton

Re: Sky Max router not showing in app!

Happy to wait for the escalation team to pick it up tomorrow as already tried calling in twice.

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