Discussion topic: Contract missing from my account

This message was authored by: StephanieCooper · ‎03 Jun 2024

When I log in to mySky account/app, there are no details of my new broadband contract? Error says "this page is restricted. You're unable to view this page as you don't have any sky products". But I definitely do...

This message was authored by: jamesn123 · ‎03 Jun 2024

@StephanieCooper

Have you linked your account number to your Sky ID?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: caesarome · ‎03 Jun 2024

@StephanieCooper

As per what @jamesn123 has said give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: StephanieCooper · ‎03 Jun 2024

Thank you both, I have now linked the ID and can see the contract.

Discussion topic: Contract missing from my account

Contract missing from my account

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