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Discussion topic: Contract missing from my account

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This message was authored by: StephanieCooper

Message posted on ‎03 Jun 2024 02:42 PM

Contract missing from my account

When I log in to mySky account/app, there are no details of my new broadband contract? Error says "this page is restricted. You're unable to view this page as you don't have any sky products". But I definitely do...
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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎03 Jun 2024 03:05 PM

Re: Contract missing from my account

Posted by a Superuser, not a Sky employee. Find out more

@StephanieCooper 

Have you linked your account number to your Sky ID?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Avatar for caesarome
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Message posted on ‎03 Jun 2024 04:43 PM

Re: Contract missing from my account

Posted by a Superuser, not a Sky employee. Find out more

@StephanieCooper 

As per what @jamesn123 has said give this a try:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: StephanieCooper

Message posted on ‎03 Jun 2024 06:15 PM

Re: Contract missing from my account

Thank you both, I have now linked the ID and can see the contract.

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