Want a refund for lack of internet for the last few days... this service has been incompetent.

[Carlsky]

I have had a hellish service from the off from poor Internet connection to no Internet connection... I went away for a couple of days and big surprise its not working and due to the fact I work from home a lot this will now also cause further issues with work... this after I was assured that paying more for an increased service would fix this issue only to continue having this issue.... I will be complaining to all that will listen and taking this further as I am sure that paying for something I barely receive has to border on some form of theft or something. Either way il be speaking to my family member as they are a solicitor and will advise further to firstly get compensated adequately and secondly to see how I get out of this cowboy contract that rarely even provides me a basic service

[Daniel0210]

@Carlsky 
You may not be aware but this is a customer to customer forum and you aren’t contacting Sky Customer Services by posting on here.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL LOSS of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

Whilst it's inconvenient, working from home has no relevance as Sky Broadband is a domestic service. 

[Carlsky]

Great that will make up for zero Internet... 9£ a day lol maybe for that 9 pounds a day I can go with a decent provider lol

[TimmyBGood]

@Carlsky 

The amount is defined by Ofcom and intended to cover alternative provision such as cellular internet access: £9 buys a lot of data these days.  As such it's not supposed to compensate for any additional or consequent losses.

[GD1]

@Carlsky  Before making yourself look completely foolish with allegations of theft may I suggest your actually read the T&C's you have agreed to.  

Any broadband issues need to be reported, any faults are normally repaired within 2 working days of being reported.  There is Ofcom compensation as advised by previous posters.

When did you report the fault?  How long did it take to be fixed? Was this a loss of broadband or just simply wifi issues?

Working from home BTW gives no extra priority to your services as it is a domestic srvice you have signed up to and WFH and any losses associated with it are just not covered by any Domestic ISP.

[Daniel0210]

---

@Carlsky wrote:

for that 9 pounds a day I can go with a decent provider lol

---

@Carlsky 

As it's an Ofcom scheme a lot of ISP's operate it.