Continuous issues with Broadband

[DC99]

Each day I have the same issues unable to open apps due to broadband issues. Perhaps best options for a customer of over 30 years would be to cancel Sky completely as not receiving the service we should expect. Talking to a bot. No support. 

[Chrisee]

@DC99 is this only certain apps while others open correctly on the same device. Does this issue affect all devices or only tjosecfurther from the hub? Can you give some examples? 

The reason for yhe questions is to understand what can be causing the problem.

[DC99]

Mainly issues with Netflix and Paramount. Also lot of buffering on other apps when open and watching.

[Chrisee]

@DC99 go into the Netflix app and r un the network test in the Get Help menu as the most likely issue is poor WiFi connection. You can have the fastest possible broadband servicecand still get buffering etc if the connection between the hub and the streaming device is poor. Very common problem as in many homes a single Sky hub cannot provide usable WiFi in every room. Sky's Wi`Fi Max add-on can help,as they can supply up to 3 WiFi extenders.