Continuous internet dropping

[Caro101]

This week my internet connection has been dropping continuously. Literally every couple of minutes it says no internet connection, then immediately says it's reconnected. I have rebooted my router and that's made no difference. Even running the Sky Broadband checker it has dropped out during that process. In a Zoom meeting today I 'froze' every couple of minutes which was frustrating for all participants. Yesterday it took almost 20 minutes to join a Zoom meeting because the connection was so poor it just kept getting stuck in a loop.

[GD1]

@Caro101   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Caro101]

Sadly it cannot even connect to this. I am getting  'This site can’t be reached 192.168.0.1 took too long to respond.'

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Caro101]

Thank you

[Caro101]

Can you advise how long I should wait to get a response?

[cookiemonsteruk]

@Caro101 

Hopefully today. Just keep checking back here to check for the blue chat bubble 

[cookiemonsteruk]

@Caro101 

Please read below to see exactly what to look out for

This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Caro101]

Thank you. I have a Board meeting this morning which is going to be hellish with internet dropping out constantly.

[cookiemonsteruk]

@Caro101 

How is it conducted. Zoom, microsoft teams etc were you given a phone number were at least you can join by voice .  Unless of course you have to give a presentation 

[Caro101]

Thanks, it's Zoom but even turning off screen and just voice I kept freezing. Fingers crossed it's not too bad this morning! I am a key player in the meeting. 

[cookiemonsteruk]

@Caro101 

What i meant is zoom meeting invites usually give a number where you can enter the id and password and join via landline or mobile. But hopefully it goes well for you 🤞

[TechmanagerMal]

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@Caro101 wrote:

This week my internet connection has been dropping continuously. Literally every couple of minutes it says no internet connection, then immediately says it's reconnected. I have rebooted my router and that's made no difference. Even running the Sky Broadband checker it has dropped out during that process. In a Zoom meeting today I 'froze' every couple of minutes which was frustrating for all participants. Yesterday it took almost 20 minutes to join a Zoom meeting because the connection was so poor it just kept getting stuck in a loop.

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• I resolved a similar issue by turning off the Sky Q TV box ( not the router) for a while and it was OK when I rebooted.

[Caro101]

Thanks. I will give that a try.

[Tom-W19]

Hi Caro101

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.