0

Discussion topic: Contacting sky

Reply
This message was authored by: LC22

Contacting sky

I have had an issue with sky since Feb 2024 and my Xbox has not worked since then. Despite countless times trying to contact have never managed to speak to anyone. Completely dissatisfied with everything 😞 please tell me how I can speak to a person

Reply

All Replies

This message was authored by: caesarome

Re: Contacting sky

Posted by a Superuser, not a Sky employee. Find out more

@LC22 

What is the issue with your Xbox, are you a Sky Broadband customer ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: mike+simmonds

Re: Contacting sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @LC22 

 

You can call 150 if you are on Sky mobile, on the the link below there is a phone number at the end if you click "need more help" 

 

https://www.sky.com/help/home 

 

The thing is though, the automatic voice system will try to direct you down different methods of contact, so one suggestion I've heard is to say nothing and hopefully you will eventually get through to a person 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Avatar for LC22
Level 1 icon
Topic Author
This message was authored by: LC22

Re: Contacting sky

I don't have sky mobile 

Avatar for LC22
Level 1 icon
Topic Author
This message was authored by: LC22

Re: Contacting sky

 It an x box it is the actual sky q box says no signal

This message was authored by: Daniel0210

Re: Contacting sky

Posted by a Superuser, not a Sky employee. Find out more

@LC22 wrote:

 It an x box it is the actual sky q box says no signal


So nothing to do with an x box? if your Sky Q box is showing the error message 'no signal' it's not a broadband issue.

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Reply