Discussion topic: Contacting sky
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Message posted on 13 Dec 2024 02:44 PM
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Contacting sky
I have had an issue with sky since Feb 2024 and my Xbox has not worked since then. Despite countless times trying to contact have never managed to speak to anyone. Completely dissatisfied with everything 😞 please tell me how I can speak to a person
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Message posted on 13 Dec 2024 04:05 PM
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Re: Contacting sky
What is the issue with your Xbox, are you a Sky Broadband customer ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Dec 2024 04:05 PM
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Re: Contacting sky
Hi @LC22
You can call 150 if you are on Sky mobile, on the the link below there is a phone number at the end if you click "need more help"
The thing is though, the automatic voice system will try to direct you down different methods of contact, so one suggestion I've heard is to say nothing and hopefully you will eventually get through to a person
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 13 Dec 2024 11:59 PM
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Re: Contacting sky
I don't have sky mobile
Message posted on 14 Dec 2024 12:00 AM
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Re: Contacting sky
It an x box it is the actual sky q box says no signal
Message posted on 14 Dec 2024 06:19 AM
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Re: Contacting sky
@LC22 wrote:
It an x box it is the actual sky q box says no signal
So nothing to do with an x box? if your Sky Q box is showing the error message 'no signal' it's not a broadband issue.
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.
If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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