Contacting Sky

[Teepeg1960]

Hi,

Today we had Openreach out again to try and fix the Broadband dropping. We have had this issue for almost 1 year now. Before they start to dig up my front garden they advised me to contact sky and ask for a new Router. They say this could be the issue as they have seen this on several occasions from oth Sky members. My question is how do I contact them to try and order a new router?

Thanks,

James

[Daniel0210]

@Teepeg1960 
If you already have a Sky Mobile or by using your Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.

[cookiemonsteruk]

@Teepeg1960 

Contact sky on 150 from your sky landline or sky mobile or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Teepeg1960]

Thanks guys, used the 0333 number and now sorted ..