Discussion topic: Contact Email

This message was authored by: Lyns198989 · ‎18 Oct 2022

Do Sky have an email I could email?! I don't really want to hang on hold, it's not that urgent.
Someone has crash into the green cabinet at the top of the street. I've been offline since Saturday AM. I know, no fault of Sky, but I'm paying for a service I'm not being provided, so wondered about some discount on my bill. Not really worth a phonecall, do you think?!

This message was authored by: Highlinder · ‎18 Oct 2022

@Lyns198989 Would assume that Sky already know about it and Openreach are dealing with the cabinet and getting it back to a fit state of working for everyone in the area.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: caesarome · ‎18 Oct 2022

Does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services/broadband

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Daniel0210 · ‎18 Oct 2022

@Lyns198989

Not discount as such but see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mr+Slant · ‎18 Oct 2022

Contact them ASAP via phone.

If you don't then you won't get the £8.40/day compensation you are entitled to.

This message was authored by: Lyns198989 · ‎20 Oct 2022

Thank you. Should be entitled to compensation automatically. Managed to get in touch with someone via Facebook Messenger.

Discussion topic: Contact Email

Contact Email

All Replies

Re: Contact Email

Re: Contact Email

Re: Contact Email

Re: Contact Email

Re: Contact Email

Was this discussion not helpful?

Search Sky Community

Start a new discussion