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Discussion topic: Constant wifi dropouts

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This message was authored by: Stumuppet

Constant wifi dropouts

This is a problem that's been a constant headache for me. The wifi will drop out sometimes for long periods of time sometimes a few minutes. We've had engineers out at the last count 6 times over the past 18 months. They come they fix they go about a month later same issue again. Always with the entire coverage even in the same room as the router. We've had boosters installed then boosters taken away as the next engineer says we don't need them. I'd like to know if others have had this issue and how they sorted it. We're on superfast as full fibre not yet available here.
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This message was authored by: cookiemonsteruk

Re: Constant wifi dropouts

Posted by a Superuser, not a Sky employee. Find out more

@Stumuppet 

 

Could you post your hub statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: Stumuppet

Re: Constant wifi dropouts

Screenshot_20240616_173242_Samsung Internet.jpg

 

This message was authored by: jamesn123

Re: Constant wifi dropouts

Posted by a Superuser, not a Sky employee. Find out more

@Stumuppet 

Your stats suggest you had not had a drop for the last 50hrs since your router was rebooted.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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