Constant buffering and network error

[PluckleyJacqui]

I have full fibre, two boosters - all connected fine but constantly buffering when watching ITVX/Channel 4 programmes - any ideas please? 

[Gill411]

My sky is sooo slow, buffering all the time. Going out of since. Picture freezes but sound still carrying on. 

[Highlinder]

@PluckleyJacqui  & @Gill411  black or white router from Sky?

[PluckleyJacqui]

@Highlinder 

Hi I have black router and 2 white boosters - our sky glass in the lounge works perfectly, the issue occurs on a Samsung smart tv in another room 

[Highlinder]

@PluckleyJacqui  Has it ever connected to the Sky router or have you always had problems with it?

[PluckleyJacqui]

@Highlinder 

Yes it's worked fine for ages - just this past week the constant problem - could it be the tv that's the issue? 

[Highlinder · Accepted solution]

@PluckleyJacqui  Have you tried to factory reset the TV as if it is coming out of the box and connecting to the internet for the first time?

[PluckleyJacqui]

@Highlinder 

No - I will try that now and see how goes. 
thank you !

[harlott]

Hi I have had constant issues with my broadband since swapping from Utility warehouse. I have 7 things linked to the WiFi and all are struggling to connect together at the same time which was never an issue with my previous broadband

[Chrisee]

@harlott Sky hubs can connect many more than 7 devices but depending on the speed of your service you may hit issues using all 7 at once. A lot depends on what the devices are 7 gaming devices all online will stress the hub's capacity. If you give some further details forum members should be able to advise but includecthe speed to your hub reported in the Service Checker in the My Sky app.