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Discussion topic: New - Full Fiber customer Amazon Prime Live Sport - advising Router on/off

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This message was authored by: Amazin+Port

New - Full Fiber customer Amazon Prime Live Sport - advising Router on/off

Im getting extreme juddering on Amazon Prime (Live Sport) since moving to Full Fiber. They suggest turning off/on my fixed router......its actually in a pretty inaccessible location (I can get to if needed)......just want confirmation whether this IS a possibility or even feasible before I try?

I dont want to take tips off Amazon, prefer to get the advice from yourselves.

Cheers 

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This message was authored by: Doc5907

Re: New - Full Fiber customer Amazon Prime Live Sport - advising Router on/off

Posted by a Superuser, not a Sky employee. Find out more

@Amazin+Port wrote:

Im getting extreme juddering on Amazon Prime (Live Sport) since moving to Full Fiber. They suggest turning off/on my fixed router......its actually in a pretty inaccessible location (I can get to if needed)......just want confirmation whether this IS a possibility or even feasible before I try?

I dont want to take tips off Amazon, prefer to get the advice from yourselves.

Cheers 


@Amazin+Port  a reboot of the router can sometimes fix connection issues so no harm in trying.

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
This message was authored by: Chrisee

Re: New - Full Fiber customer Amazon Prime Live Sport - advising Router on/off

Posted by a Superuser, not a Sky employee. Find out more

@Amazin+Port the main cause of issues with streaming is tge devicecruning tgecstream has a poor data feed eithercwith insufficent bandwidth or affected by interference.Amazon's own Firesticks are often affected as they are hidden behind a TV which blocks most if the WiFi signal. 

Could thst be your issue?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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