Constant WiFi dropouts and or no Internet Connection

[Johnseano]

Hi, have had new Sky service for over 3 weeks, so system should have settled down a while ago.

However, we are getting constant dropouts or lost Internet connections during the day.

I have a monitor running and the record for the working day is 48 dropouts.

The worst time is if doing Zoom or MS Team calls (embarrasing).  

We are suppoed to have Sky Max on a 500+ mbs line with Openreach.

We also use Sky TV with a Puck and often get messages (ie Oops, somethings wrong) or the Sky TV wont connect when starting a program (say ITV) or Netflix).

In addition, (and not connected to the above)  the WiFi range can be intermittent in that sometimes you can connect in the kitchen which is less than 10 metres away from the Sky Router.

I have kept the settings on the router as delivered except for changing the SSID and its password.

Are there any suggestions to dramtically reduce the dropouts and improve the "reach" of the router

Regards

John

[-Heather-]

Hi @Johnseano, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141