Connectivity Drops

[Martinlloyd92]

Hello, My connection has been dropping frequently within the past 2 weeks. I have run your diagnostic tool on the app and it says everything checks put "ok" however this is not the case. I'm sure you can track dropouts from this IP within the last 2 weeks and will see that it has happened more time than acceptable. At times, there's no stable connection for more than 10-20 minutes. Please can you look into this and let me know when this will be resolved. I have restarted the modem countless times. Thank you.

[Addie15]

Hi there, @Martinlloyd92.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147