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Discussion topic: Connection
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This message was authored by: SarahRose
Message posted on 08 Nov 2025 08:41 AM
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Connection
For the last few months we intermittently keep loosing WiFi and internet connection where it turns its self off. We have turned on and off again. Reset the router and reset the box.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 08 Nov 2025 10:13 AM
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Re: Connection
@SarahRose if your Sky hub is rdbooting on its own ie the lights go out and the connection takes 4 or so minutes to come back then it is probable the hub is faulty and needs replacing. Call Sky as they can check to see if the hub looks dodgy if it is thry will replacecit.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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