Connection

[Diane_]

Hi 

For the last couple of weeks my Wifi connection has been really poor to both my laptop and phone. I use it mainly for teams and it has been constantly dropping out and reconnecting after a few seconds. I'm in the next room to the hub, although I know Sky commit to a level of connection in all rooms. 

Please advise as I need to wifi to work reliably for my employment. 

[TimmyBGood]

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@Diane_ wrote:

I'm in the next room to the hub, although I know Sky commit to a level of connection in all rooms. 

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Not really, no.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.