Connection issues

[Sgarbutt]

I have had Sky broadband for a few weeks. Ever since installation the Internet seems to be dropping out and just getting worse. The app says there are issues but when I run a check it says its fine. Devices keep disconnecting and the Sky TV Hub keeps losing connection and I have to re-enter the wifi password. My sons PlayStation and Metaquest no longer work properly (despite connected and signal excellent)and there are certain websites (Curry's for instance) that I can no longer access on my laptop. I've tried changing settings on the app to no avail. I'm literally at my wits end, especially as I constantly have 2 teenagers complaining that they have no Internet access. Please help!

[Addie15]

Hi there, @Sgarbutt. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147