0

Discussion topic: Connection issue

Reply
Avatar for Woodcock1
Level 1 icon
What's this?
This message was authored by: Woodcock1

Message posted on ‎08 Jan 2024 07:16 AM

Connection issue

My TV went off last night saying no internet, I tried all the usual stuff but nothing worked, I have run a test on the app and it says all looks good but I still can't get any WiFi or connect the stream puk.

Can anyone advise please?

Report post
Post 1 of 3
520 Views
0 Likes
Reply
Reply

All Replies

Avatar for Mike46540
Level 1 icon
What's this?
This message was authored by: Mike46540

Message posted on ‎08 Jan 2024 07:49 AM

Re: Connection issue

I'm in Cumbria and internet is down. Mon am. Sat waiting for it to come back so I can work. 

Report post
Post 2 of 3
496 Views
0 Likes
Reply
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎08 Jan 2024 08:36 AM

Re: Connection issue

Posted by a Superuser, not a Sky employee. Find out more

@Mike46540 run the connection test in the My Sky app over a mobile connection which will tell you if there is a known fault. If there isnt report the fault to Sky so they can get it fixed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 3 of 3
476 Views
0 Likes
Reply
Reply