Help with new telephone line

[GVicarage17]

Hi all,

The property I live in has recently been refurbished and the telephone line was cut out. 

I think the external walls of the property still have the line attached but can't be sure. 

I'm having an engineer visit on the 18th - will they be able to resolve this relatively easily? I'd look to have the new telephone line in a different room if possible. 

Thanks in advance 

[Chrisee]

@GVicarage17 you will need to speak to the engineer as to what is practical for location of the new master socket. Generally they are happy to run copper phone cables along outside walls and through to the inside of your home and then pin cables to skirting boards and around internal door frames bu wont lift floor boards etc.

The engineers always havecthe last word when on-site.

[GVicarage17]

Thank you @Chrisee - that's great as I wouldn't need any floor boarded lifted and I'd look to have the socket downstairs rather than upstairs which will hopefully save them some time with the external work. 

My property is quite far away from the road and green boxes I think - do you know if they will look to repair and reuse the wire that there or put a new cable in completely? 
If a new cable will they have to dig externally at my property at all to feed the wirer in? 

Sorry if it seems a silly question, I was going with Virgin initially and they decline the work based on the cost of digging up to install their cable - I imagine it will be different here as the propert already had a telephone cable? 

Kind regards Vic 

[Chrisee]

@GVicarage17 it is up to the engineer but if cables have to be run underground (ie there is no pole in the road ) it will depend on what is already present. Phone lines can run through ducts or be directly buried. If the rest of the road is fed from poles they will run a new drop cable to your home which can be trivial or highly complex if it requires new poles etc.

It is worth looking outside to see if you can find a grey box which is where the cable to the road would have ended. If the cable is still present then the engineer will check if it is still usable.if it isnt the job gets bigger and may take several visits. Again until the engineer comes out its impossible to know. In my experience they are a helpful bunch although you maybe unlucky and get a sub-contractor who is paid by the job.

[TimmyBGood]

@GVicarage17 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[TimmyBGood]

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@GVicarage17 wrote:

Sorry if it seems a silly question, I was going with Virgin initially and they decline the work based on the cost of digging up to install their cable - I imagine it will be different here as the propert already had a telephone cable? 

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Virgin operates on a different basis: they can and will decline to service any location which will cost more than likely future revenue will bring in.  Openreach are obliged to provide voice and broadband to every UK address, and subsidises this to the tune of £2800 each.

[GVicarage17]

 

 

Thank you @Chrisee @TimmyBGood  for your responses. 

I will have a look for the grey box. I really hope that as the property has previously had a telephone line that the new one won't be too much both or require numerous trips. 

Thanks also for the insight into how Openreach vs Virgin Media work, good to know that there is a budget for some works if needed. 

I tried the wholesale checker, please see my results. If anyone can translate into English I'd be grateful! 

Kind regards

Vic

[Chrisee]

@GVicarage17 the checker results don't really tell us to much about the routing of the copper service but tge line should deliver between 40 and 60Mb/s which isnt outsranding but quite usable. I will be interested to hear how the visit turnsout.

[GVicarage17]

Thanks @Chrisee - I'll let you know. 
The engineer is due to come out 18/01. This was the earliest date available - I'm going to see if Sky can arrange someone to come out sooner as I've been without Wi-Fi for a long while with all the Virgin issues! 

Thanks so much for your help