Connection issue - Citrix Workspace - WFH - VPN - New Hub Blocking connections / Firewall?

[Darryl450]

Hi,

I require urgent assistance with my issue.

I'm a new customer to Sky with a brand new hub but I'm having an issue with my work laptop connectivity, specifically connecting to Citrix which allows me to use my works remote desktops etc.

I have tried every single change to the router settings that I've found on this forum to which it still will not work.

Such as UPnP, DMZ, firewalls off, IPv6 off, using WPA2 security, MAP-T Sharing Ratio: showing as 1:1, broadband shield disabled

What more can I do?

I have found that connecting directly from my Openreach ONT via WAN ethernet into my Cisco device that it allows me to  get onto my work network and Citrix works fine. But that means I don't have any Wifi/connectivity at home to other devices. It just will not work via the Sky Hub. This proves that it's the hub blocking connections somehow.

I have called and been told it's being looked at however I need this looked at asap as I work from home. I have also filled out the VPN issues form that I stumbled across.

If anyone can please escalate this matter I would be very greatful. I feel I have tried all I can my side and investigated when I shouldn't have to go through this as a new customer. Overdid the name in the title to make it aware for others once a solution is found.

[TimmyBGood]

@Darryl450 

The issue is almost certainly the Sky implementation of Map-T on the Max Hub: unfortunately changing the mapping to 1:1 doesn't appear to resolve it.

[Darryl450]

Thanks for the response however I need this fixed.

Are you able to escalate this for me?

I'd be very greatful.

[Tom-W19]

Hi @Darryl450 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Thomas9797]

I am having a similar issue with this and would like to know how this has been resolved please.

[Chrisee]

@Thomas9797 the specific issue applies to the white Sky Max hub and in some cases can becresolved by implementing UPnP as explained here UPnP set up

If that does not work for you complete this form https://forms.office.com/e/kk1gCkWsRb?origin=lprLink

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Darryl450]

Still no solution as of yet. I've tried all the suggested setting changes. I don't have time to wait for the results of a form when I need it for work. Second hand previous gen hub is on the way to me, I'll use that instead.

[Darryl450]

Just to finalise this topic, the issue has been resolved by Sky Network Team by disabling MAP-T entirely.

Thank you to all involved.