@Jade207 you are not talking to Sky by posting in this forum. Check the lights on your Sky hub and follow the steps here https://www.sky.com/help/articles/hub-lights-explained-start
The onlinecservice checker takes yup to an hour to pick up a dropped connection so should help by now.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
