Connection dropping out frequently

[Beth107]

I've just moved and joined sky. I've set up my router but every so often my wifi drops out, my tv will pause and start a loading screen, my phone doesn't work unless I turn off wifi and use 4G, my work laptop disconnects. But then I have green lights again and it's working, but why does it constantly drop, it's unreliable. 
I live in a block of flats, does that impact it? 

[jamesn123]

Hi @Beth107 

Do any of the lights on your hub change when the issue occurs?

[Beth107]

Yes they do, internet and voice usually

[jamesn123]

@Beth107 

That suggests your line is dropping. Have you ran the line test in the My Sky app?

[Beth107]

Yes it's showing as ok/ good. 

[jamesn123]

@Beth107 

I have escalated your post to Sky, look out for a message on the forum so you can start a chat with them

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.