Connection Dropping in other room despite being extended

[12Cat]

Hello,

I have Sky Broadband Superfast but the signal keeps dropping when using WiFi in multiple rooms. I purchased a TP Wifi extender which has not helped. 

This effects both my broadband using devices (laptops, phones) and Sky TV which cuts out TV shows/meetings/downloads. 

Using the service checker, there are no known issues with service in my area. I have also tried all the reboot methods advised on the website.

Trying to raise this issue with Sky has led me here, so I am not expecting a resolution as I feel it is a localised issue. 

Any advice on what my next steps can be is greatly apprecitated.

[jamesn123]

@12Cat 

Is the signal dropping just further away from the router or even when you are close?

[12Cat]

Hi James,

Thank you for taking the time to reply. 

It's not as bad when I'm close to the router, but it does drop off intermittently. 

The router is in a back room, as the landlord in their infinite wisdom decided to install it in a bedroom instead of the main sitting room. 

[jamesn123]

@12Cat 

I suspect you need a booster or two then. You can get these free from Sky if you have the broadband boost or Sky Max addon

[12Cat]

I haven't got that so will add that now and see if it helps. 

thanks for your advice James