Connecting problem

[Tibor70]

I want to change my Sky Hub.I tried the Tp link modem router, but it's not connecting to the internet.What's the problem?

[Chrisee]

@Tibor70 you havve to configure any third party router to connect to your line. How you do this depends on the service you get from Sky and whether you are in the UK or Ireland.

Most TP-Link modem routers have an option to choose Sky FTTC (Sky Superfast over copper) as the service assuming you are on thst check the instructions on your unit how to choose that. However TP-Link routers wont connect to a Sky service deliverd over direct fibre in the same way. 

[Katalin75]

Hi

I had same problem on that day and now happening same too. Then few hours was no internet. What's the problem is there again? 

Thank you

Katalin

[Tibor70]

I tried everything, doesn't work. I can use the TP link modem router like a router, where the modem is the SKY hub, and I connect with LAN to the SKY hub.That was what I tried to avoid. But is the only solution. My conclusion is  SKY NOT support any third party modem routers. And they give to you a poor Sky hub.No USB port, no power on off button.Shame.

[cookiemonsteruk]

@Tibor70 

For sky superfast fttc most tp link modem routers wil work

The details are below

• Input your location and time zone. Click Next.
• Select Sky(MER)_VDSL from the ISP list. Make sure it’s this one, as this is Sky fibre. The other Sky option in the list is for Sky Broadband and will not work for fibre connections.
• In the username field, enter abcdefgh@skydsl
• In the password field, enter 1234567890abcdef
• Enable vlan id and for the vid field enter 101
• Click Next, then set up your wireless network how you see fit.
• The TP-Link will then test the Internet connection and you should see a success message. If you do not, wait for the DSL light to stop flashing and try again – it should work just fine.

[Tibor70]

Thanks.But it still doesn't work.If I choose dynamic IP, I got the datas on the site but it is automatic and light grey.So I can't change that.It means there is VLAN enabled, and the number 101 automatically. And the end of procedure it says, sorry,you not connected to the internet.And the DSL light just flashing a few seconds, and turn off after.

[TimmyBGood]

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@Tibor70 wrote:

. My conclusion is  SKY NOT support any third party modem routers. 

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That is clearly not the case, as hundreds of posts in this forum demonstrate.  However, it does have to be an appropriate router with an appropriate configuration, and (if relying on IPv6) appropriate local broadband infrastructure.