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Discussion topic: Connected without Internet

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LP9
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Connected without Internet

‎12 Sep 2024 02:46 PM

Keeps dropping. Have to reboot router multiple times
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cookiemonsteruk
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Superuser
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Re: Connected without Internet

‎12 Sep 2024 02:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@LP9 

 

Thats a known issue where despite been green on the internet the voice light will drop the internet

 

Could you switch off and on the hub to see if the hub can find the voice again

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Connected without Internet

‎12 Sep 2024 02:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@LP9 

 

What colour is the internet light on the sky hua?

 

If your have the black sky hub could you post your router stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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LP9
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Re: Connected without Internet

‎12 Sep 2024 02:53 PM

Power, Internet and WiFi are all green. Voice is orange. Currently running my mobile and a laptop via WiFi. Both are connected without Internet

 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Connected without Internet

‎12 Sep 2024 02:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@LP9 

 

Thats a known issue where despite been green on the internet the voice light will drop the internet

 

Could you switch off and on the hub to see if the hub can find the voice again

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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