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Discussion topic: Connected withoit Internet

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JW39
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This message was authored by JW39 This message was authored by: JW39

Connected withoit Internet

‎18 Jul 2024 06:09 AM

We recently upgraded our WiFi and now it keeps dropping in and out. Our devices say we are connected but without Internet but the app says everything is fine.
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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Connected withoit Internet

‎18 Jul 2024 06:14 AM

Posted by a Superuser, not a Sky employee. Find out more

@JW39 the lights on your Sky hub can tell you what is happening and what to do see https://www.sky.com/help/articles/hub-lights-explained-start 

 

When viewing the connection test it initially shows the last routinectest result you need to click tonrun it tongive the current result.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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