Drop in service

[Hw213]

Every night for months now my tv buffers every 2 mins, it's driving me mad, I don't finish work till gone 11pm so I want to watch tv at night and I can't get through any show without it buffering constantly, I don't want to upgrade but at the end of the day I am paying for services that I am never able to use when I want to use it and it's still not cheap so why is this happening every night? It's not good enough as a service, sometimes it's 2-5 mins pause between each part 

[Chrisee]

@Hw213 normally the cause of video buffering is poor WiFi signal assuming you are not using an ethernet cable.  You can check the connection speed within the TV's Netflix app in the Get Help menu/ Network test. You need around 10Mb/s for HD or 25Mb/s for UHD. However bandwidth is only half of the story as you need axsignal free from interference most likely caused by your neighbours' networks. You can try rebooting your Sky hub when it is affected as that will make itvfind tge least congested channel to use. 

You may need extra equipment to improvecWiFi in your home which Sky can provide for an extra charge in packages like Sky WiFi Max or Broadband Boost. Alternatively you can buy your own kit.