Connected but no internet

[KimberleyLB]

Hi, was there a fix on this or did it resolve itself? Having similar issues. Never had any internet issues in this house. Moved to sky just over a month ago and now been without internet twice Was without internet all day Tuesday (seemed to rectify itself in the afternoon) today woke up and again no internet. Green light, restarted everything several times but no connection. App seems to think it went down at 2am. 

any help from sky would be much appreciated! 

thanks