Confused

[Jack266]

I went to a sky retail booth to purchase broadband and sky tv, I used the same email for the purchase as I did for my sky id which was previously set up at an earlier date. On my orders and tracking it doesn't show me anything on my sky app I haven't had any recent emails either but my sky tv package was delivered last week I'm just waiting on the broadband.

thanks 

[caesarome]

@Jack266 

Have you linked your broadband and TVs accounts to your Sky ID as per this:

https://www.sky.com/help/articles/sky-id-unlink-tv-broadband-talk