WiFi Max: Settings have disappeared from the My Sky App - 6/6/24

[Stacey441]

Wifi parental control settings has vanished off my app this morning - any ideas how to get it back please? 

Moderator note: subject of thread updated to better reflect the conversation

[Chrisee]

@Stacey441 try loging out and closing the app then try again if the controls dont come back hive Sky a call.

[AnnaWS]

I can't unpause devices my children use this morning because the connected device lists and groups I'd made have completely vanished from the broadband section of the app. Is there another way to do this? Why has it vanished? Thanks

[Chrisee]

@AnnaWS looks like Sky have an issue as other people are reporting similar issues and my own app is misbehaving. I have posted in a closed forum alerting our Sky contacts hopefully they will sort the problem quickly.

[Stacey441]

Thank you, I did try that but it didn't work. I will have to call sky later if I get a chance. 

[Chrisee]

@Stacey441 since posting I have seen other posts reporting the same and my own app is not showing any WifiMax settings so it looks like Sky have a problem. I have alreted the forum manager so he can find out what is wrong.

[aaarrgghhh]

Came here looking for answers to this exact issue, glad I'm not alone!

[KevNewMedia]

Hi Everyone

Thank you for bringing this to our attention and thanks for tagging me @Chrisee 

Our support teams advise this issue should now be resolved. Can I ask you to try and log out of the app and back in, and let me know how you get on?

[Chrisee · Accepted solution]

@KevNewMedia all back working properly.

[KevNewMedia]

Grand, thanks for confirming @Chrisee