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Discussion topic: Confused about returning equipment

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sue195806
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This message was authored by sue195806 This message was authored by: sue195806

Confused about returning equipment

‎16 Nov 2022 08:17 PM

I was sent a new router, when my son spoke to Sky we decided to upgrade to fibre, the person he spoke to said to keep the new rooter as it would be used when the engineer came to fit the fibre.

I have had an email asking to return equipment, do you mean the old rooter or the new one which we haven't used yet.

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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: Confused about returning equipment

‎16 Nov 2022 08:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@sue195806  I'm afraid you are not talking t Sky, however if it is the Q hub then that is the one they want returning

 

Hubs.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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