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Discussion topic: Conflicting speed results
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This message was authored by: JBsSkynet
Message posted on 30 Dec 2025 08:07 PM
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Conflicting speed results
Having issues where TV and apps won't load (continual buffering) or have connection issues (including the sky stream box itself) Sky 150mb fiber package Stream box using ethernet connection Sky service checker showing all ok & 148mb connection, Independent speed checkers averaging 12mb (also wired connection) Any idea why the sky reading is so far off and is their any steps I can take to check it further? It's clearly a falsified reading considering nothings loading and the sky box is showing bad connection.
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This message was authored by: JimM1
Message posted on 30 Dec 2025 08:16 PM
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Re: Conflicting speed results
@JBsSkynet When you speed test you need to have NO other connection wired or wireless in play as you have NO idea what they are doing.
Have a look on the sky service checker, see the linked sample below based on a FF500 connection!
Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393
https://www.sky.com/servicechecker
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