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Discussion topic: Conection

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This message was authored by: Rich241

Conection

Hi. Recently after a complaint you sent a worker to fix the problem in the local neighbourhood 

This seems not to have rectified the problem with my wifi connection 

could you look into this please 

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This message was authored by: Daniel0210

Re: Conection

Posted by a Superuser, not a Sky employee. Find out more

@Rich241 

We are customers here. You'll need to call Sky to report it again.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Rich241

Re: Conection

Thanks friend 

would you know the sky number ?

This message was authored by: Daniel0210

Re: Conection

Posted by a Superuser, not a Sky employee. Find out more

@Rich241 
From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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