This discussion topic has been answered Discussion topic: Complications and delay with connection of Fullfibre
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Message posted on 03 Sep 2025 02:49 PM
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Hi im expecting Fullfibre lift on 5th September 2025 but Open reach have not completed a dig that was an additional requirement due to complications. As a result ive been told I could be without any form of Internet because the previous WIfi contract is cancelled on the 4th September. We work from home so we're obviously in a panic. We may or maynot be cancelled we may or may not get the fullfibre connection within 21 days But we are told that the contract that is due to cancel if it becomes a rolling contract will be very expensive. My question is if thats the case can I claim compensation for delay through no fault of our own??
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Message posted on 03 Sep 2025 02:59 PM - last edited: 03 Sep 2025 03:09 PM
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See 'Delayed provisioning' here:
https://www.sky.com/help/articles/auto-compensation
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 03 Sep 2025 02:59 PM - last edited: 03 Sep 2025 03:09 PM
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See 'Delayed provisioning' here:
https://www.sky.com/help/articles/auto-compensation
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 03 Sep 2025 03:05 PM
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Re: Complications and delay with connection of Fullfibre
Thankyou thats good to know.
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