Discussion topic: Compensation for my broadband issues

This message was authored by: RIV3TH3AD · ‎29 Jan 2025

I'm writing to get an update on how long it will take for a compensation package

This message was authored by: TimmyBGood · ‎29 Jan 2025

@RIV3TH3AD

Sky says

When you’ll get your compensation

We’ll pay any compensation you’re due within 30 days of:

Fixing your Broadband & Talk
Your missed appointment
Activating your Broadband & Talk

https://www.sky.com/help/articles/auto-compensation

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Petropetro10 · ‎30 Jan 2025

I have received a email with my situation and they said by email I will receive a amount with compensation on 30 days but I have 60 days and I didn't receive nothing please have a look on my account and solve the case!

This message was authored by: Daniel0210 · ‎30 Jan 2025

@Petropetro10

If the auto compensation hasn't been applied as a credit to your Sky account yet you'll need to call Sky.

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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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Discussion topic: Compensation for my broadband issues

Compensation for my broadband issues

All Replies

Re: Compensation for my broadband issues

When you’ll get your compensation

Re: Compensation for my broadband issues

Re: Compensation for my broadband issues

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