Intermittent internet, ways to get support?

[dimke]

I have a 500mbps plan and it's mostly OK, although I do get the occasional hiccup. However today it's been dreadful: without the actual connection dropping (hub reports A-OK), people freeze in meetings, web pages time-out, until it comes back usually half a minute later. I get full speed internet until it stalls, then comes back full speed again. Trying their broadband checker, if it's the time it works, it comes back with over 400mbps, if the stall happens while it's running I get a "Sorry our tests are currently unavailable" error. I reset the router of course. No, it's not the WiFi, my main device is on ethernet to the hub, so it happens to all devices at the same time. Tried to get support, the online bot is very focused on wifi issues, but after I finished the script it told me I could ask here, or call a talk-talk only number, which doesn't work on my mobile. The irony is I have talk talk included in my package, but I don't actually have a physical phone because this is the 2020s... Any suggestions? I might order a phone from Amazon to call them, but I have not seen such reluctance to offer support before...

[jamesn123]

@dimke 

Really confused on what you are talking about. Sky are not related to talk talk in anyway and they would'nt be presenting a 'talk talk only number' on their website, whatever that actually is. Are you sure its not saying to call a 'Sky Talk number' which would be Sky's name for their landline service. This would be 150. There is an 03 number you can dial from any UK phone so you dont need a Sky landline to contact them 

[dimke]

Yeah, sorry, not "talk talk", it's "sky talk" 😄 I confused them partly because I don't use either, although Sky talk is indeed included in my Sky package. The contact page says:  "Call a Sky expert: Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers." I thought that was weird, but it gave a 033 number which I tried with my mobile phone and it did not connect. I did not try again assuming it meant I had to call it via my Sky phone, but I can verify now that it connects from my mobile - it was a fluke which combined with the weird wording made me think you can't call them.

The drops stopped after business hours though, so I'll have to see if they start tomorrow again. At least I will be able to call someone about it...

[dimke]

Oh, jeez, it says INCLUSIVE. I kept reading it as "exclusive" for some reason!😫