Compensation for changing broadband providers early

[Micksa]

I have recently changed my broadband provider from EE to SKY. I moved early on the understanding that SKY would compensate me for any excess costs up to a certain amount. I have just had my first bill and there is no allowance shown for the move. 

Why has this not happened and who do I contact 

[daveNOS]

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@Micksa wrote:

I have recently changed my broadband provider from EE to SKY. I moved early on the understanding that SKY would compensate me for any excess costs up to a certain amount. I have just had my first bill and there is no allowance shown for the move. 

Why has this not happened and who do I contact 

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@Micksa Its not automatic you have to apply for the credit https://www.sky.com/help/articles/switching-credit-offer

[caesarome · Accepted solution]

@Micksa 

You have to apply for this as it is not an automatic process.

You must provide a copy of the bill from EE where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)