Channel 4 app

[Leah128]

Hi there, not sure if I'm in the right place but I have a problem that is driving me crazy. So I have a Samsung tv bought last year.

since around October time using the channel 4 app is hit and miss. The home page won't load correctly ie don't get any visuals of the programs, then once viewing a show when it goes on a break it doesn't resume viewing just scrolls and times out.

I have been in touch with sky about this problem and am told my internet connection/speed is fine so must be an issue with the 4 app.

I have contacted channel 4 and was told that they had updated the app but sky broadband hasn't quite caught up!! 
This is really driving me crazy I enjoy channel 4 programs and like to wstch at my leisure but for months now i can't anyone having this issue or did and were albe to resolve🤞

Thank you 

[jamesn123 · Accepted solution]

@Leah128 

Have you tried disabling Sky Shield & unplugging your router for around 30mins to get a new public IP?

[Leah128]

@jamesn123 @Hi there, no I haven't tried this, I am using sky shield facility to keep thing suitable for the kids but I'll definitely try this.

[Leah128]

@jamesn123 @Hi there your advise worked, turned off router and disabled broadband shield, I do need to keep shield active to keep kids safe online but I'm guessing maybe it's the shield that was the initial problem???? But now I know what to do I'll put shield back on and see what happens.

Thanks again for your help. ☺️

[Leah128]

@jamesn123 @Hi there your suggestion worked thank you ☺️ 

[jamesn123]

@Leah128 

It could have been either that was causing the issue so if you would like to use broadband shield then try enabling it again now and see if the problem comes back.

[Leah128]

@jamesn123 @Yes I've put the shield back on, I'm hoping I won't need to switch off but at least know I have a remedy!! Thanks again....

curious as to why it interferes with the channel 4 app from working ... strange to me.

[Leah128]

@jamesn123de to do with bb shield, switching back on caused same issue, switched off experienced no issues!!! 

[Highlinder]

@Leah128  Is the broadband sheild set at the default setting. Have you tried changing that at all rather than switching it off all together?

[Leah128]

@Highlinder @What would the default be?

sorry rubbish with anything like this

[Highlinder]

@Leah128The normal default for the broadband sheild is set at PG-13 and does move up to 15, then 18 and off.

[Leah128]

@Highlinder @Great thank you. 

[jon87654321]

It seems sky shield is blocking the graphics for the channel 4 app. Disable sky shield and this works fine. 

There is an option in sky shield to add a website exemption so this is not blocked by sky shield can we set this to allow sky shield to be used and have a working channel 4 app?