This discussion topic has been answered Discussion topic: Changing from BT to Sky
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Message posted on 28 Aug 2024 08:37 PM
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Have just cancelled BT broadband and TV. Such is their want that I have to give 30 days notice which takes me to 27/09. Have now ordered Sky Glass TV and broadband online and been informed connection date is 30/08. Will I be able to access Sky Broadband whilst BT is still connected??
thank you
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Message posted on 28 Aug 2024 09:39 PM - last edited: 28 Aug 2024 09:40 PM
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@JanesBond007 wrote:
. Will I be able to access Sky Broadband whilst BT is still connected??
No, which suggests Sky is intending to provision before the BT notice period has elapsed. That may mean BT charges you a penalty payment, which Sky should then cover as an account credit (which has to be claimed manually)
https://www.sky.com/help/articles/switching-credit-offer
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 28 Aug 2024 09:39 PM - last edited: 28 Aug 2024 09:40 PM
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@JanesBond007 wrote:
. Will I be able to access Sky Broadband whilst BT is still connected??
No, which suggests Sky is intending to provision before the BT notice period has elapsed. That may mean BT charges you a penalty payment, which Sky should then cover as an account credit (which has to be claimed manually)
https://www.sky.com/help/articles/switching-credit-offer
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 29 Aug 2024 09:10 AM
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Re: Changing from BT to Sky
Thank you
Message posted on 29 Aug 2024 09:16 AM
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Re: Changing from BT to Sky
Many thanks
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