Discussion topic: Change of address NOT home move

This message was authored by: Tywin+fan · ‎22 Sep 2023

I moved out yesterday and cancelled my broadband. I need to return the modem, this is all fine. However they are now saying that they will send me the shipping label. Thing is, they don't have the new address so will send it to the wrong place. Can't find a feature on here to tell them where to send the label. Chatbot is possibly the most useless thing in all creation

This message was authored by: GD1 · ‎22 Sep 2023

@Tywin+fan You can use your own packaging

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Change of address NOT home move

Change of address NOT home move

All Replies

Re: Change of address NOT home move

Was this discussion not helpful?

Search Sky Community

Start a new discussion