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Discussion topic: Change broadband plan

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This message was authored by Sam017372 This message was authored by: Sam017372

Change broadband plan

Currently, am using ultrafast so is it possible to change this to any lower plan. 

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This message was authored by GD1 This message was authored by: GD1

Re: Change broadband plan

Posted by a Superuser, not a Sky employee. Find out more

@Sam017372  You woud need to call Sky to discuss this.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Change broadband plan

Posted by a Superuser, not a Sky employee. Find out more

@Sam017372 

Possibly, if you are outside any minimum contract period.  Within a minimum period you'd face a penalty payment to compensate Sky for loss of expected income.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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