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Discussion topic: Change activation date/router delivery

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This message was authored by: BenjaminC94

Message posted on ‎15 Dec 2024 12:07 AM

Change activation date/router delivery

Hey, I just ordered broadband for my house (moving in Jan 10th) but the activation is 23rd Dec. The router will be delivered there as well but we aren't moving in until the date in Jan stated previously. Can Sky change it and potentially deliver the router to our current address as someone needs to be there! Thanks
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This message was authored by: GD1

Message posted on ‎15 Dec 2024 12:32 AM

Re: Change activation date/router delivery

Posted by a Superuser, not a Sky employee. Find out more

@BenjaminC94  You may be able to change installation date in your order tracking page in you Sky account or the MySky app.

 

Hubs are normally delivered to the installation address.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: harry66

Message posted on ‎21 Aug 2025 05:30 PM

Re: Change activation date/router delivery

Hi @BenjaminC94 and @GD1 

 

Was this resolved?

I have an installation time booked for early September PM - but we wont at the new property prior to that date.

I would like the router delivered to my existing address.

I have checked the Orders section but cannot change the delivery address of the router.

 

Is there a way of adjusting this?

 

Thanks!

__PRESENT

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