Certain apps not working when connected to wifi

[Just09]

Problem: Certain mobile apps like banking, trading, octopus energy and even sky official app not working when connected to sky wifi.

Everything works fine as soon as wifi is turned off.

I have been reading all posts for solutions and done the following already.

1. Turned sky shield off and restarted device, hub.

2. Changed to private dns (dns.google.com)

3. Switched sky hub 4.2 off and unplugged and restarted after 10 minutes

Did all the above and still apps downtown work including sky's official app.

I think it's a sky network filtering problem even with shield turned off from my end and only solution I can think of is getting a VPN. I'm not wanting to do that unless sky gives me a free one lol.

Any other solutions? Can customer service help?

[Chrisee]

@Just09 that is an unusual fault if Sky's network was blocking access to those sites the forum wiould be far far busier. Its not exactly clear what is the issue but I think you need Sky's assisstance so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Just09.

[glazie]

Did you get an answer from sky for this as im having the same issues with certain apps on my android phone, including sky go.

[Just09]

Not sorted yet. Waiting to soeak with sky agent in chat.

[Just09]

I was sent a new sky hub 4.2 replacement hoped it would sort the problem out. Nope!

Banks, trading, Octopus, gaming, work related payroll website and wven actual SKY app - nothing working when connected to sky hub. As soon as it's off the wifi everything works. Also everything works with a VPN trial on sky wifi.

So my best guess is that this is a set shield issue even though I switched it off. Is there anyone who can reset and disable the bloody sky shield from the backend?  if this can't be sorted I'd like to cancel my connection without having to pay a cancellation fee (I'm still within my cooling off period). Ball is in your court SKY

Thanks.

[JimM1]

@Just09 Have you ever spoken direct to sky?

[Just09 · Accepted solution]

3+ hrs on the phone with backend and two routers later, they can't fix it. Cancelled my contract although with some hesitation. The price was very good for 500mb on offer. Now need to resign up for the V smug fibre company.