Cant install or update Android Apps through Playstore and YouTube not working

[JAYMOTEL]

Exact same problem here in Essex. In addition to not being able to download Google Play updates I cannot receive or make WhatsApp calls or video calls .

Just got the phone with Sky broadband help where they ran the usual checks and nothing worked. An engineer has been booked for next week but I'm guessing this problem may have "fixed itself" by then!

Very frustrating 

[marc08]

Sorry to bump this but I stupidly posted my own version of this just now and then searched this discussion which I should have done first so happy if a moderator deleted my discussion!

So, since last night YouTube app and Google play store worked absolutely fine with no issues in streaming or downloading. Since this morning I cannot watch YouTube on the app on my phone as it doesn't load at all. Ironically when turning wifi off it works as well as working on my laptop browser. The same issues persist with the play store, on wifi constantly pending, wifi off using mobile data downloads are fine.

Thinking it would either be a broadband or phone issue (EE) I called SKY who run a diagnostic and everything was working well, EE also run a diagnostic and checked everything their end and again everything is fine.

For now I have replaced the YT app with a shortcut web browser for my phone and for Google play I will just have to use mobile data if I need anything. Hopefully there is a fix for this as it seems to have happened to me only since yesterday as it was seamless before that.

One hing I am glad of is it isn't a problem at my end either broadband or phone wise and many others are experiencing these issues. Does anyone have any further updates as to a potential fix?

Thanks

[JoeLeafPalmTree]

I  also have the same issue, Leicestershire area too. Contacted and logged with Sky. 

[Mistapike]

Just discovered I have the same issue* today - tried all the ineffective fixes (clearing app cache on phone, restaring rouuter) before landing on this thread and discovering this is clearly a widespread Sky Router specific issue, and despite being first flagged two montsh ago, they don't seem to have  dealt with at all ? - Also Leicestershire area BTW. I assume its only just started as I haven't noticed an issue with updates before today.

*Google Play Store, on Android phone, will not install updates via wifi, works when switched to mobile data - but I have very weak mobile signal (at best) in my location so it's a bit of a pain  

[Bettaz]

Same issues with me All was fine up to a week or so ago.

Turn WiFi off YouTube works no problems. Switch data on all is fine. 

[marc08]

I am glad that these issues are being discussed because I was really worried that it was my broadband (well, it is in a way!) after having an engineer 2 weeks ago to fix a problem or my rather expensive Samsung S24 ultra. The one saving grace is that it is not just me and a widespread issue.

Obviously in the age of tech being a big part of our lives things do go wrong but I found it strange that I have had no problem with the same setup on broadband and phone for well over a year yet from last night this problem decides to start.

I would sincerely hope we get a hard fix soon.

[marc08]

You would have thought SKY would have put something on their website in MYSKY outlining the problems to save them getting loads of calls and customers who pay good money getting frustrated.

[Redqueen-PSO]

It's strange how it's area specific each time. I'm still subscribed to this thread from a previous time when it happened in the Midlands in case it happens again. Can confirm we are fine today, updates downloading and YouTube is fine. 

[marc08]

In the interest of seeing if it is geographical I am based in ESSEX

[Tommyh84]

I'm in Essex as well and also having the YouTube issue on all my Apple devices

Youtube works fine through my LG TV so something going on with the routing on Apple devices?

Only been an issue today, already rebooted all equipment

[RDB2]

My youtube also hasn't worked all day - essex

[LMS42]

I’m in Leicestershire and also having the YouTube and Google Play issues. Only been with Sky for 2 weeks and first I had problems with Broadband Shield on the app causing issues at the start, and now this. Never had anything like this with Vodafone.

From what I can see it looks like Sky’s routing or filtering is messing up Google services, because everything else (Netflix, Prime, BBC etc) works fine.

I get that this all started because of government rules about filters, but it’s Sky’s job not to break the internet for paying customers. Stop messing with it. I promise I’m not trying to torrent a puppy.

[DanFoyee]

I'm on android so it isnt device specific, it seems to be something with sky WiFi and these services, a routing issue maybe? No idea but please call and report and reference this thread so hopefully we get the same fix the other Areas got

[LMS42]

Same here, I’ve got both Android and iPhone and it’s exactly the same on both, so it’s definitely not device specific. Looks like it’s Google services on mobile that are affected, while everything else works fine.

The way I see it, TV apps like Netflix or Prime just need a straight stream of video, so they go down the motorway with no problem. But mobile apps like YouTube, Play Store or the App Store have to go through extra Google or Apple services in the background (login, updates, recommendations etc). That’s like having to use the side roads as well as the motorway, and Sky’s filter/routing has blocked those side roads.

Hopefully they roll out the same fix here that other areas have had.

[Paul0092]

Same problem for me in Leicestershire. (27th Aug)

The only way I can use the Play Store and YouTube is via a VPN.